Mosaic Subscriber Experience Suite helps service providers predict
customer needs, simplify service delivery and grow business
HUNTSVILLE, Ala.--(BUSINESS WIRE)--
ADTRAN®,
Inc., (NASDAQ:ADTN), a leading provider of next-generation open
networking solutions, today announced a significant expansion to its Mosaic
Subscriber Experience Suite adding two new applications that give
service providers network and subscriber intelligence, as well as remote
in-home device management.
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ADTRAN Personalizes and Streamlines Subscriber Experience with New Modular Software Applications. (Photo: Business Wire)
These powerful software applications support a user-driven service model
to enable a simple, intuitive experience with better in-home network
visibility and performance.
Mosaic
Subscriber Insight
– personalizes the subscriber
experience through a network intelligence tool that improves
business operations, drives new service adoption and increases customer
loyalty.
Mosaic
Device Manager
– streamlines the subscriber experience through a device
management tool that empowers service providers to monitor and
maintain in-home customer devices and Wi-Fi networks remotely.
“Our enhanced Mosaic portfolio enables service providers to meet the
ever-increasing expectations of the ultra-connected customer, who
expects a seamless experience whether at home, work or on vacation,”
ADTRAN Subscriber Solutions & Experience Portfolio Management Director
Jeremy Harris said. “These innovations help provide analytics, lower
costs, gain visibility to subscriber behavior and build customer
loyalty—everything needed to thrive in a competitive marketplace.”
These two Mosaic
software applications join the previously announced:
Mosaic
Activate
– orchestrates one-click broadband service
activation increasing revenue velocity, improving customer satisfaction
and lowering the cost of subscriber adds.
All three components operate in an open architecture that supports
ADTRAN and third-party devices across both SD-Access and traditional
broadband. These game-changing enhancements to the award-winning Mosaic
Cloud Platform reinforce ADTRAN’s position as the industry’s leader
in SD-Access.
“Insight into subscriber experience has become just as important as
speed and bandwidth, as service providers can leverage it to
significantly improve customer engagement and quality of experience,”
IHS Markit Technology Principal Analyst John Kendall said. “Service
providers who can more fully understand their network and their
subscribers can dramatically improve their business operations and
service velocity, reduce operational costs, drive new service adoption
and decrease customer churn.”
About ADTRAN
ADTRAN, Inc. is the leading global provider of networking and
communications equipment. ADTRAN’s products enable voice, data, video
and Internet communications across a variety of network infrastructures.
ADTRAN solutions are currently in use by service providers, private
enterprises, government organizations, and millions of individual users
worldwide. For more information, please visit us at www.adtran.com,
LinkedIn
and Twitter.
View source version on businesswire.com:
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Witz Communications for ADTRAN
Ashley Schulte, 919-435-9112
ashley@witzcommunications.com
Source: ADTRAN, Inc.